Terms of Use
Welcome to Dex Custom Apparel. By accessing or using our website, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing this website, you agree to these Terms of Use and all applicable laws and regulations. If you do not agree, please do not use this website.
2. Use of Website
You agree to use this website only for lawful purposes and in a way that does not:
- Violate any applicable laws or regulations
- Infringe on the rights of others
- Disrupt or interfere with the website’s functionality or security
We reserve the right to restrict or terminate access to users who violate these terms.
3. Products and Services
Dex Custom Apparel offers custom and ready-made apparel products, including:
- Screen Printing
- Direct-to-Garment (DTG)
- Embroidery
- Direct-to-Film (DTF) Transfers
- Custom Merch Stores
- Custom Stickers
All products are subject to availability. We reserve the right to modify, update, or discontinue any product or service at any time without prior notice.
4. Orders and Payments
- All orders must be paid in full before production begins unless otherwise agreed in writing
- Prices are subject to change without prior notice
- We reserve the right to refuse or cancel any order at our discretion
5. Custom Designs and Artwork
- Customers are responsible for ensuring they have the rights to use any submitted designs, logos, or content
- Dex Custom Apparel is not liable for copyright or trademark violations resulting from customer-provided materials
- We reserve the right to refuse any design that is offensive, unlawful, or inappropriate
6. Production and Turnaround Time
- Standard production time is 5–7 business days, unless otherwise stated
- Turnaround time may vary depending on order volume, complexity, and material availability
- Delays may occur due to unforeseen circumstances
7. Shipping and Delivery
- Shipping times may vary depending on location and courier services
- Dex Custom Apparel is not responsible for delays caused by third-party carriers
- Customers are responsible for providing accurate shipping information
8. Returns, Refunds, and Exchanges
- Due to the custom nature of our products, all sales are final
- Refunds or replacements are only provided in cases of defective or incorrect items
- Any issues must be reported within [X] days of receiving the order
9. Intellectual Property
All content on this website, including logos, designs, images, and text, is the property of Dex Custom Apparel and may not be used, reproduced, or distributed without prior written permission.
10. Limitation of Liability
Dex Custom Apparel shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
11. Privacy
Your use of the website is also governed by our Privacy Policy. By using our site, you consent to the collection and use of information as outlined in that policy.
12. Changes to Terms
We reserve the right to update or modify these Terms of Use at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.
14. Terms and Conditions for SMS Communication
By opting in to receive SMS communications from DEX Custom Apparel, you agree to the following terms and conditions:
Consent to Receive SMS
- By providing your mobile phone number, you consent to receive SMS messages from DEX Custom
- Apparel related to customer care. Message frequency may vary based on your interactions with us.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred for receiving SMS messages.
Opting Out
You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. Please note that opting out may affect your ability to receive certain types of communications.
Help and Support
If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at orders@dexcustomapparel.com or (631) 209-7575.
Privacy Your mobile phone number and other personal information will be handled in accordance with our
Privacy Policy, available at Privacy Policy. We do not sell or share your phone number with third parties except as required by law.
Changes to Terms
We may update these terms and conditions from time to time. Any changes will be effective when we send a new SMS message or update our terms on our website. Your continued use of the SMS service constitutes acceptance of the revised terms.
Termination
We reserve the right to terminate or modify the SMS service at any time without prior notice.
Liability
DEX Custom Apparel is not responsible for any delays or failures in the delivery of SMS messages due to issues with your mobile carrier or other technical problems.
By opting in, you acknowledge that you have read, understood, and agree to these terms and conditions.
15. Contact Information
For any questions or concerns regarding these Terms, please contact us:
Dex Custom Apparel
Email: orders@dexcustomapparel.com
Phone: (+631) 209 7575
Website: https://dexcustomapparel.com/
