At Dex Custom Apparel, we take pride in delivering high-quality custom products. Due to the personalized nature of our items, all sales are generally final. However, we are committed to resolving any issues fairly and promptly.
1. General Policy
- All products are custom-made and produced on demand
- As such, all sales are final, except in cases of:
- Defective items
- Incorrect items (wrong design, size, or product sent)
- Production errors caused by Dex Custom Apparel
2. Eligibility for Refund or Replacement
You may request a refund or replacement if:
- The item received is damaged or defective
- The item does not match the approved design or order details
- The product has a clear production defect
To qualify:
- You must notify us within 3–5 days of receiving the order
- The item must be unused, unwashed, and in original condition
3. Non-Refundable Situations
Refunds or replacements will not be provided for:
- Minor color variations (see Color Disclaimer)
- Slight differences in size, placement, or alignment (within acceptable production tolerance)
- Customer-provided design errors (e.g., low resolution, incorrect spelling, wrong sizing)
- Change of mind after order confirmation
- Incorrect information provided by the customer (e.g., wrong size, address)
4. Custom Design Responsibility
- Customers are responsible for reviewing and approving all design proofs before production
- Once approved, Dex Custom Apparel is not liable for errors in the final output based on approved designs
5. Refund Process
If your request is approved:
- Refunds will be issued via the original payment method
- Processing time may take 5–10 business days, depending on your payment provider
Alternatively:
- We may offer a replacement item at no additional cost
6. Shipping Costs
- Shipping fees are non-refundable, unless the issue is due to our error
- Return shipping may be covered by Dex Custom Apparel only if the claim is valid
7. Order Cancellations
- Orders may only be canceled before production begins
- Once production has started, cancellation is no longer possible
- Approved cancellations may be subject to a processing fee
8. Damaged or Lost Shipments
- Dex Custom Apparel is not responsible for delays caused by courier services
- If an item is lost or damaged in transit, we will assist in filing a claim with the courier
- Resolution will depend on the courier’s investigation
9. Contact for Claims
To request a refund or report an issue, please contact us:
Dex Custom Apparel
Email: orders@dexcustomapparel.com
Phone: (+631) 209 7575
Order Number: [Required]
Please include:
- Clear photos of the issue
- Description of the problem
10. Policy Updates
Dex Custom Apparel reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on this page.
