At Dex Custom Apparel, we are committed to delivering your custom products efficiently and reliably. Please review our shipping policy below for details on processing, delivery, and courier terms.
1. Order Processing Time
- All orders are made-to-order
- Standard production time is 5–7 business days after payment confirmation and design approval
- Production time may vary depending on:
- Order size and complexity
- Product availability
- Seasonal demand or high order volume
👉 Shipping time is separate from production time.
2. Shipping Methods & Carriers
We ship via trusted U.S. carriers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The shipping carrier will be selected based on:
- Delivery location
- Package size and weight
- Shipping speed selected at checkout
3. Estimated Delivery Times (U.S.)
After production is complete:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 business days |
| Expedited Shipping | 2–3 business days |
| Express Shipping | 1–2 business days |
⚠️ Delivery times are estimates and not guaranteed.
4. Shipping Rates
- Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Destination
- Selected shipping method
👉 Promotional or free shipping may be offered from time to time.
5. International Shipping
- We may offer international shipping depending on location
- Delivery times vary by country and customs processing
Customers are responsible for:
- Customs duties, taxes, and import fees
- Any delays caused by customs clearance
6. Order Tracking
- Once your order ships, you will receive a tracking number via email
- Tracking updates are provided by the shipping carrier
7. Address Accuracy
- Customers are responsible for providing complete and accurate shipping information
- Dex Custom Apparel is not responsible for:
- Delays or losses due to incorrect or incomplete addresses
- Additional fees for address corrections or reshipping
8. Lost, Stolen, or Delayed Packages
- Once an order is handed over to the carrier, it becomes the carrier’s responsibility
- Dex Custom Apparel is not liable for lost, stolen, or delayed packages
However, we will:
- Assist in filing a claim with the carrier
- Help track and investigate the shipment
9. Damaged Shipments
If your package arrives damaged:
- Notify us within 3–5 days of delivery
- Provide:
- Photos of the damaged packaging and product
- Order details
We will coordinate with the carrier and arrange a replacement or resolution if applicable.
10. Delivery Issues
If a package is:
- Marked as delivered but not received
- Held at a local facility
Customers must:
- Contact the carrier directly first
- Then notify us if further assistance is needed
11. Shipping Delays
Delays may occur due to:
- Weather conditions
- Carrier disruptions
- Holidays or peak seasons
- Incorrect shipping details
Dex Custom Apparel is not responsible for delays beyond our control.
12. Split Shipments
- Orders containing multiple items may be shipped separately
- No additional shipping charges will be applied for split shipments
13. Undeliverable or Returned Packages
If a package is returned due to:
- Incorrect address
- Failed delivery attempts
Customer is responsible for:
- Reshipping fees
14. Policy Updates
Dex Custom Apparel reserves the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting.
15. Contact Information
For shipping-related concerns, please contact:
Dex Custom Apparel
Email: orders@dexcustomapparel.com
Phone: (+631) 209 7575
Website: https://dexcustomapparel.com/
